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I was asked to be part of the open alpha and received an offer at the end of the server stress test trials that offered a package deal w/ the pre-order purchase of BF3. I am unable to find my email with the offer, I believe it included other games such as Dead Space 2 and Medal of Honor. How to I go about redeeming this offer?
Thanks!
EA.com
Hi,
Thank you for contacting at Electronic Arts.
We apologize for delay in response.
As per your concern, we would like to inform you that this offer is over now and it is valid for only august. At that time new offer available now as per the promotion, customers who pre-order BF 3 DD through origin, would receive Dead Space 2 for free.
Should you have any further questions, please take a moment to review our Knowledge Base site at http://support.ea.com.
Regards,
Dep
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I don't quite understand your response: The offer "was" free dead space 2 w/ the purchase of DD BF3, or; the current offer "is" dead space 2 with the purchase of DD BF3. If it is the current offer, how do I take advantage of this? I do not the option after logging into origin.
Thanks!
EA.com
Greetings,
Thank you for contacting Electronic Arts Customer Support.
In order for us to assist you with this issue, we will need some more information from your side. Please reply back to us with the following information: -
- order number:
- last 4 digits of credit card(from which you paid):
- Scan copy of purchase receipt:
- date of birth:
- EA.com id (email id):
If there is anything else I can help you with please let me know.
Sincerely,
Hav
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Hav:
I find this generic copy/paste reply insulting. I think my question quite clearly relates to none of the requested information. Please see as follows:
- order number: I have purchased nothing. Therefore I can provide no order number.
- last 4 digits of credit card(from which you paid): I will NOT provide cc info unless I am purchasing something, and I assure you it will NOT be done via email.
- Scan copy of purchase receipt: Again, I have purchased nothing, so I have no receipt to provide.
- date of birth: Rest assured, I'm well over 21 years of age. I was eligible and accepted for the BF3 Alpha. Please actually read my question, I'm sure you can deduce the same.
- EA.com id (email id): pausedf2@hotmail.com, It also happens to be the email account you are using to contact me, and how I logged into EA.com to contact support.
That said, I will be happy to propose the question again:
I didn't quite understand Dep's response:
- "At that time new offer available now as per the promotion, customers who pre-order BF 3 DD through origin, would receive Dead Space 2 for free."
I would like clarification as to what this means. If I Purchase Battlefield 3 via Origin within the next week, am I eligible to receive a copy of dead space 2 at no charge? If so, How do I take advantage of this promotion?
Thanks in advance for your prompt and topical response!
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