by Bullet Magnet » September 22nd, 2014, 3:47 pm
Yep. I stayed on the phone for a while just to see what they would do.
In my case, they told me they manage a database that lists all viruses on all Windows PCs around the world and they were alerted on mine. They point you to the Windows Event log which contains log messages regarding harmless errors or warnings. They then ask to remote in. I stopped at that point (told them I was a computer programmer and they hung up), but I assume they check browser settings for credit card information.